Question 1

Do I need an account to place an order?

Accepted Answer

No. Guest checkout asks for your name, phone number, email and delivery details. You can track the order without an account using the order number and the phone or email you used.

Question 2

How can I pay?

Accepted Answer

Pay online by Mobile Money or card through Paystack, pay on delivery where your area allows it, or place a WhatsApp order and confirm the payment in chat.

Question 3

Where do you deliver?

Accepted Answer

We deliver in Accra, across Greater Accra, and to other regions by courier or station. The fee and estimate for each area are shown at checkout.

Question 4

How much is delivery?

Accepted Answer

Delivery is priced by zone. The exact fee is shown before you pay, and free delivery applies once your order passes the threshold for your zone.

Question 5

Can I order for a whole event?

Accepted Answer

Yes. Tell us the date, guest numbers and what you need using the quote form. We will come back with pricing, availability and a delivery plan.

Question 6

Do you offer bulk prices?

Accepted Answer

Many souvenirs, packaging and school items have bulk prices at 12, 50 and 200 pieces. The price changes automatically in the cart when the quantity qualifies.

Question 7

Can I collect instead?

Accepted Answer

Pickup is available once a collection point is confirmed. When it is enabled, pickup appears as a delivery option at checkout.

Question 8

What if something arrives damaged?

Accepted Answer

Contact us within 48 hours with your order number and a photo. We will replace or refund after checking with the courier.

Question 9

Can I add a gift message?

Accepted Answer

Yes. Add gift wrapping and a message in the cart or at checkout. We write it on the card and confirm the finish if anything needs checking.

Question 10

How do I track my order?

Accepted Answer

Use the Track an order page with your order number and the phone or email you used. If you gave us an email, the confirmation also contains a private tracking link.

Question 11

Are the products in the photos exactly what I will get?

Accepted Answer

Product photography is being added. Where an illustration is shown, it represents the category and the product name describes the item. If you want to see the exact piece before ordering, contact us and we will send a photo.

The questions, answered.

The questions, answered.