Delivery and shipping

Accra central: a flat delivery fee, with free delivery once your order passes the threshold shown at checkout.

Greater Accra (Tema, Kasoa, Madina and surrounds): a slightly higher flat fee, with its own free-delivery threshold.

Other regions: sent by courier or station. The fee is shown at checkout and we share tracking details where the courier provides them.

Pickup: available once a collection point is confirmed. When pickup is enabled, you will see it as an option at checkout.

Orders are checked and packed on working days. Timing depends on your zone and on stock; the estimate attached to your zone is shown at checkout.

If you need something by a specific date, add it as the “Needed by” date on the order. We will call if the timeline is tight.

Mobile Money approvals can add a few minutes before an order is released for packing.

We call or message the phone number on the order before delivery. Please keep it reachable.

If nobody is available, we will try once more at a time agreed by phone. Repeated failed deliveries may need a new delivery fee.

For events, arrange someone to receive the order at the venue and check the count against the packing slip before signing.

Tell us within 48 hours of delivery with a photo of the item and the packaging. We will replace or refund after checking with the courier.

This policy is a working draft for the client’s review and is not legal advice.