Returns

Contact us within 48 hours of delivery with your order number and a photo. We will arrange a replacement or refund for items that arrived damaged or differ from what you ordered.

Please keep the packaging until we have resolved it.

Unused items in their original packaging can be returned within 7 days of delivery, unless they are personalised, made to order, food, hygiene or intimate items.

Return delivery is paid by the customer unless the return is our error. We will confirm the return address by phone.

Bulk and clearance items may be final sale. This will be stated on the product page or the quote.

Event furniture that has been used outdoors or assembled is not returnable unless faulty.

Approved refunds go back to the original payment method where possible. Mobile Money refunds can take a few working days.

This policy is a working draft for the client’s review and is not legal advice.